Frequently Asked Questions
Everything you need to know about your favorite gear.
Does JanSport offer a lifetime warranty?
Yes, our packs are built to last. JanSport provides a Limited Lifetime Warranty that covers defects in materials and workmanship for the life of the product.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery status.
What is your return policy?
We offer free returns within 30 days of purchase. Items must be in their original, unused condition with all tags still attached to be eligible for a refund.
How should I clean my JanSport backpack?
We recommend spot cleaning your pack with a damp cloth and mild soap. To preserve the fabric's integrity and water resistance, do not machine wash or dry clean your bag.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for installment payments.
Do you ship internationally?
Currently, our official website ships to the United States and its territories. For international orders, please visit our global site to find authorized retailers in your region.